FAQ

 
 

Do you offer same day appointments?

We make every effort to accommodate same day scheduling as we know many real estate transaction can be time sensitive. Our schedule fills quickly, so it is best to contact us by phone if you need a same day appointment.

Am I allowed to be at the inspection?

We encourage our customers to be present during the inspection, but it is not required. If you are present, we are able to discuss certain issues with you and answer any questions you may have. There are aspects of the inspection process that are hazardous and are off limits to the customer. A signed waiver may be required as well and your realtor should accompany you on-site.

How long can I expect the home inspection to last?

We do not rush our inspections. We have been informed our inspections take longer than most other inspectors. We take that as a compliment. Our inspections are very thorough and our reports are detailed. The onsite portion of the home inspection can vary greatly depending on the size, type and condition of each home. A typical inspection will require the inspector to be onsite for 2-5 hours.

Can the “Additional Services” you provide be completed at the same time as my home inspection?

Many of our additional services can be performed at the same time as your home inspection. Combine these services with your home inspection for discounts. See our Services and Fees page for more information. Some of our additional services are completed by a third party. Every effort is made to complete these at the time of the home inspection, however, this is not always possible.

Does your company provide all of the services?

No, several of our services are performed by a licensed third party.

Can I receive a discount if I hire you for multiple services at different times?

We offer many discounts for services performed at the same time and for services scheduled at different times. See our Services and Fees page for pricing. For information on Pre-Drywall, Final Walk Through and Builder’s 1 yr Warranty inspections, click the desired link.

Do I receive my reports for all services and tests the day they are performed?

Same day reports are only available on the services listed under the “Home Inspection” category on our Services and Fees page.

What forms of payment do you accept?

We accept cash, check, cashier’s check, paypal, and most major credit cards.

Can I pay for the inspection at closing?

We are unable to accept payments at closing. Payments must be made before or at the time of service.

Do you require a deposit?

There are no deposits required for weekday appointments. There is a $100 deposit for weekend inspections that will be deducted from the total amount due. If the weekend appointment is cancelled less than 24 hrs before the scheduled time, the deposit will be lost, unless the appointment is rescheduled.

Is there a cancellation fee?

There is no fee for cancellation except for weekend appointments. See “Do you require a deposit?” above.

Do you walk all roofs, no matter the condition?

Safety is our #1 priority. Roofs present significant safety hazards that could result in falls leading to injury or death. Walking a roof is not required by the NCHILB Standards of Practice and many inspectors will not do it. However, we make every effort to walk as much of the roofs surface as we safely can. Asphalt roofs with steep slopes (usually >7:12), metal roofs, roofs with obvious signs of safety issues can all limit the ability to safely walk a roof. In the case of these, we will inspect as much as we can by moving the ladder around the perimeter to get as close as possible to the roofs surface. Certain types of roofs should not be walked due to the propensity of the roofing materials being damaged. Those include, but are not limited to: clay tiles, concrete tiles, wood shakes, asbestos tiles and slate.

Will you inspect my crawlspace even if I know there are safety hazards present?

As stated previously, safety is our #1 priority. We will make every effort to enter every crawlspace of each home. Crawlspaces can be the home to tremendous amounts of hidden damage and costly repairs. However, homes with standing water, possible electric safety hazards, visible rodents/wildlife, etc. will not be entered into. We will document with pictures and in our report the safety issues.